Help and contact
Common questions about Perlina. If you cannot find an answer, write to us at hallo@perlina.app.
How much does Perlina cost?
The app is free. The looking-forward letter for the first wobbly tooth, the diary for the first two teeth and dentist courage are free. The complete pack costs €5.99 once and unlocks all teeth, letters, certificates, printing in advance, the baby tooth book and the whole pearl realm, for all children. There is no subscription.
Do we need an account?
No. Perlina works without signing in. All entries and photos stay on your device.
We have a new phone. How do we move our data?
On the old device tap “Create backup file” under More → Data and backup, ideally with a password, and save the file, for example in cloud storage. On the new device install Perlina, tap “Load backup file” and tap “Restore purchase” under More → Complete pack. Sign in with the same Apple ID or Google account you bought with.
Our purchase is gone. What now?
Tap “Restore purchase” under More → Complete pack. You need to be signed in with the account you bought with. Refunds are handled by Apple or Google.
We do not have a printer.
Under Letters → “Print all letters in advance” the app creates one PDF with all letters and certificates up to the twentieth pearl. Save it in your files or cloud storage and print it at a copy shop, the library or with friends. A4, A6 and US Letter are available.
The evening reminder does not arrive.
Check in your phone settings that Perlina may send notifications. On Android also allow “Alarms and reminders” (the app points you there) and exclude Perlina from battery saving. Time and on/off are under More → Reminders in the app.
We forgot the answer to the parent question.
Tap “Forgot the answer?” below the question. After a short task for grown-ups you set a new question. You can change it any time under More → Settings.
Our child doubts the tooth fairy.
The “For parents” section in the app has tips. A question in return often helps: What do you think? Children decide for themselves how long they want to enjoy the game.
Does Perlina replace the dentist?
No. Perlina is a family app for the tooth fairy tradition and gives no medical advice. For questions about your child's teeth, ask your dental practice. If a tooth came out or broke in a fall or knock, please call your practice or the emergency dental service straight away.
How do I delete my data?
Data on your device is deleted when you delete the app. For purchase data held by our service provider see Privacy, section 7.
Contact
Email: hallo@perlina.app
We usually reply within two working days.